FREQUENTLY ASKED QUESTIONS...
When is my rent due?
Rent is due on the first day of every month.
What if I AM away on rent day?
If you pay by post dated cheque, there is no action required unless you are out of cheques. In this event please advise the office of your return date.
I have a routine maintenance matter, who do I advise?
Contact the office any weekday from 8am to 5pm, we will take your complaint and issue a work order and make necessary repairs.
I have a serious maintenance matter outisde of office hours, what do I do?
In the case of an emergency call the Norray office at 628-8405 we will take your complaint and make necessary repairs immediately.
What do I do if I have lost the keys to my apartment?
Contact the office and we will make arrangements to have the lock re-keyed at a minimal cost to you.
How much notice do you require if I am planning on moving?
Check your lease agreement, you will be required to give 30 or 60 days written notice from the day rent is due either the month or two months preceding the day you want to vacate your apartment. If you are unsure, please contact Norray Property Management.
What do I do with my keys once I have given my notice?
You must turn in your keys promptly on the date your notice to vacate is due. As long as you have possession of the keys, the apartment remains your responsibility and you are responsible for any rent accumulation.
How long will it take to get my security deposit returned?
Under normal circumstances you should have your cheque within 10 days of turning in your keys.
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